I have a disability, can I receive assistance at the train station?
People with disabilities and reduced mobility can benefit from free assistance at the departure and/or arrival station, from a reception point to their seat on the train.

This service is called Assist'enGare and is available in over 1,000 stations in France. Assist'enGare can be reached:

 * Online via the reservation form 24/7:
   
   https://www.garesetconnexions.sncf/en/assistances-psh-pmr

 * By phone every day between 8 a.m. and 8 p.m. at 3212 and at +33 (0)9 72 72 00 92 from abroad (free service + call price).

 * Via Rogervoice, our relay center allowing deaf and hard of hearing people to communicate with our Assist'enGare teleadvisors through a translator operator. This service is available Monday to Friday from 8:30 a.m. to 9 p.m. (excluding holidays) in French Sign Language (LSF), French Spoken Complemented (LfPC), and Real-Time Speech Transcription (TTRP), and 24/7 in Text Transcription (TT).

During peak periods, it is advisable to book this service as soon as you purchase your train ticket to ensure assistance. Without a reservation, assistance is provided subject to availability.

Before purchasing the train ticket, it is advisable to check that assistance is available at the desired station and time.



For more information, please visit:

https://www.paris2024.org/en/practical-information-accessibility/
Spectators;Accessibility;General questions