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Baromètre satisfaction client en gare

Description

Le baromètre de satisfaction client en gare est l’outil principal de mesure de la qualité perçue de SNCF Gares & Connexions. Les clients sont interrogés en face à face en gare et notent la gare de 0 à 10 autour des 7 promesses de service :

Promesse 1 : les informations
Promesse 2 : les déplacements
Promesse 3 : la propreté et la sûreté
Promesses 4 : le confort de l'attente
Promesse 5 : les commerces et les services
Promesse 6 : l’architecture et les animations
Promesse 7 : la mobilité durable

Ces mesures sont réalisées dans les 130 plus grandes gares avec une fréquence de 2 vagues annuelles en mars et en septembre.

Producer

This dataset come from an external portal. View the original source.

Latest update

June 30, 2023

License

Open Data Commons Open Database License (ODbL)

Metadata quality

55.55555555555556/100

Update frequency not set

Temporal coverage not set

Spatial coverage not set

3 Main files ³

2018 09 - Résultats Détaillés.xlsx

Updated on October 23, 2018

xlsx

287 downloads

Unavailable

URL: https://ressources.data.sncf.com/api/datasets/1.0/barometre-client/attachments/2018_09_resultats_detailles_xlsx
Permalink: https://www.data.gouv.fr/en/datasets/r/874a5d2b-346a-453c-a82d-547966a60ee5
MIME Type: application/vnd.openxmlformats-officedocument.spreadsheetml.sheet

Created on: February 3, 2019
Modified on: October 23, 2018

barometre-client.csv

Updated on June 30, 2023

csv

87 downloads

URL: https://ressources.data.sncf.com/api/explore/v2.1/catalog/datasets/barometre-client/exports/csv
Permalink: https://www.data.gouv.fr/en/datasets/r/4a27ef61-cce9-409d-96c7-b21ecf72410e
MIME Type: text/csv

Created on: May 12, 2015
Modified on: June 30, 2023

Baromètre satisfaction client en gare (csv)

barometre-client.json

Updated on June 30, 2023

json

52 downloads

URL: https://ressources.data.sncf.com/api/explore/v2.1/catalog/datasets/barometre-client/exports/json
Permalink: https://www.data.gouv.fr/en/datasets/r/0bc99d1a-d151-48b7-9afc-7588bf891684
MIME Type: application/json

Created on: May 12, 2015
Modified on: June 30, 2023

Baromètre satisfaction client en gare (json)

8 Others ⁸

BSC mars 2019.xlsx

Updated on December 8, 2022

vnd.openxmlformats-officedocument.spreadsheetml.sheet

297 downloads

URL: https://ressources.data.sncf.com/api/v2/catalog/datasets/barometre-client/attachments/bsc_mars_2019_xlsx
Permalink: https://www.data.gouv.fr/en/datasets/r/37c7eb6f-82b2-42c5-9d01-7ddd3838adac
MIME Type: None

Created on: July 6, 2019
Modified on: December 8, 2022

BSC sept 2019.xlsx

Updated on December 8, 2022

vnd.openxmlformats-officedocument.spreadsheetml.sheet

306 downloads

URL: https://ressources.data.sncf.com/api/v2/catalog/datasets/barometre-client/attachments/bsc_sept_2019_xlsx
Permalink: https://www.data.gouv.fr/en/datasets/r/03ca7aa4-9ce2-442f-80a0-0c86de9e8800
MIME Type: None

Created on: November 6, 2019
Modified on: December 8, 2022

BSC sept 2020.xlsx

Updated on December 8, 2022

vnd.openxmlformats-officedocument.spreadsheetml.sheet

279 downloads

URL: https://ressources.data.sncf.com/api/v2/catalog/datasets/barometre-client/attachments/bsc_sept_2020_xlsx
Permalink: https://www.data.gouv.fr/en/datasets/r/a6197983-f152-401f-947a-7b57f5abbef1
MIME Type: None

Created on: November 19, 2020
Modified on: December 8, 2022

BSC mars 2021.xlsx

Updated on December 8, 2022

vnd.openxmlformats-officedocument.spreadsheetml.sheet

264 downloads

URL: https://ressources.data.sncf.com/api/v2/catalog/datasets/barometre-client/attachments/bsc_mars_2021_xlsx
Permalink: https://www.data.gouv.fr/en/datasets/r/8dd13f1c-53b8-459e-b4e4-dcf90d3e8458
MIME Type: None

Created on: May 12, 2021
Modified on: December 8, 2022

BSC sept 2021.xlsx

Updated on December 8, 2022

vnd.openxmlformats-officedocument.spreadsheetml.sheet

235 downloads

URL: https://ressources.data.sncf.com/api/v2/catalog/datasets/barometre-client/attachments/bsc_sept_2021_xlsx
Permalink: https://www.data.gouv.fr/en/datasets/r/9b5f1c10-beff-4fa8-b0b9-45c1947e9993
MIME Type: None

Created on: November 11, 2021
Modified on: December 8, 2022

BSC sept 2022.xlsx

Updated on December 8, 2022

vnd.openxmlformats-officedocument.spreadsheetml.sheet

178 downloads

URL: https://ressources.data.sncf.com/api/v2/catalog/datasets/barometre-client/attachments/bsc_sept_2022_xlsx
Permalink: https://www.data.gouv.fr/en/datasets/r/545ac6e6-dd10-42d0-bb3c-20855bdeb116
MIME Type: None

Created on: December 9, 2022
Modified on: December 8, 2022

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Information

Tags

License

Open Data Commons Open Database License (ODbL)

ID

5c5739889ce2e75298cc53f4

Remote source

https://ressources.data.sncf.com/explore/dataset/barometre-client/

Temporality

Creation

May 12, 2015

Latest update

June 30, 2023

Actions

Embed

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Harvest

archived_at

None

archived

None

source_id

563dd01f88ee386a21e72046

remote_id

https://ressources.data.sncf.com/explore/dataset/barometre-client/

domain

ressources.data.sncf.com

last_update

2024-04-24 04:01:22.447000

backend

DCAT

modified_at

2023-06-30 13:00:58

remote_url

https://ressources.data.sncf.com/explore/dataset/barometre-client/

created_at

2015-05-12 00:00:00

dct_identifier

https://ressources.data.sncf.com/explore/dataset/barometre-client/

uri

https://ressources.data.sncf.com/explore/dataset/barometre-client/

Statistics for the year

Download traffic metrics as CSV

Views

2.8k

129 in Apr 2024

Downloads

1.8k

61 in Apr 2024

Reuses of this dataset

0

Followers

1